Privacy and Cookie Policy

Cool Season Heating & Cooling (“us”, “we”, or “our”) operates  https://www.coolseasonhvac.com/

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our services and the choices you have associated with that data. At Cool Season Heating & Cooling your privacy is extremely important to us.

Collectively, we describe our services—including our website at https://www.coolseasonhvac.com, and our phone and in-person services—as our “Services.” We use your data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.cooseasonhvac.com

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Services to you. Below are the types of data collected.

Personal Information

While using our Service, we may ask you to provide us with certain personal information, by which we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person or household (“Personal Information”). Personal information we collect may include:

• Name and contact information (including first and last name, email address, phone number, address, city, state, zip/postal code);
• Payment information (including credit card or other payment information);
• Information provided by you when you contact us by phone, text or online chat;
• Information provided by you when you fill in our “Book Online” forms (including your responses “How can we help?”); and
• Survey, review, or feedback information.

Job Application Details

If you apply for a job with us, we may collect additional information in connection with your application. This may include:

• Additional contact information;
• Username and password;
• Work authorization status;
• Resume, CV, cover letter, work experience, and education information;
• Skills;
• Professional and work-related licenses, permits, and certifications held;
• Reference-related information; and
• Any other information that is publicly available or that you elect to provide to us (e.g., current salary, expected salary).

Such information may be collected from you directly, from your references, from a recruiter, from your prior employers, and from your places of education. We will only use this information to evaluate your candidacy, including processing your application, assessing your qualifications, corresponding with you, and complying with legal obligations.

Information Collected from Third Parties

We may, at times, obtain contact information from third parties for direct mailings for marketing and advertising purposes.

Information Collected Automatically

We may also collect information automatically depending on the Service you use, including when you use our website, our online scheduling tool, our online chat tool, or when you call and/or text us. For example, we may collect information such as:

• Location, Cookies, and Usage Data (described further below); and
• Telephone number, audio recordings, date and time information, and other information relating to your telephone call to us.
  • Services needs, times of requested service, location, telephone number, address, and email within our online schedule and online chat tool/s

Usage Data

We may also collect information on how you use our website (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. This information is not linked to a particular individual or household.

Location Data

We may use and store information about your location based on your IP address (at a city or county level). We use this data to provide features for our website, to improve and customize our website, and for more targeted marketing on and off our website.

You can enable or disable location services when you use our website at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website, and also for remarketing purposes (see below regarding Behavioral Remarketing).

Cookies are files with a small amount of data which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our website.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Analytics

We also may use third-party Service Providers to monitor and analyze the use of our Service. Service Providers include, but are not limited to:

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Coolray Heating and Air Conditioning may also use remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

• Google Ads (AdWords)
  Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Ad Settings (google.com) also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

• Facebook
  Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

We do not have access to, receive, or retain Personal Information through behavioral remarketing.

Use of Data

Cool Season Heating & Cooling uses the collected personal information for various purposes:

• To offer, provide, improve, and maintain our Services
• To notify you about changes to our Services
• To allow you to participate in interactive features of our Services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Services, including sending you a review and feedback form, with your permission
• To monitor the usage of our Services
• To detect, prevent and address technical issues
• To offer you targeted advertisements based on goods, services, and events that we think will be of interest to you
• To provide you with news, special offers, marketing or promotional materials, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

Transfer of Data

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Cool Season Heating & Cooling will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We do not and will not sell your personal information to third parties.

Disclosure to Service Providers

We may disclose information to third parties to provide, maintain, and improve our services, including third-party service providers who access information about you to perform services on our behalf or help us execute services you have requested. Some of this information may be Personal Information. Our service providers generally are bound by contract to keep your personal information confidential, and to retain, use, or disclose it only to perform on our behalf the purposes laid out in the contract. Service providers may include financial processing companies, information-hosting applications and services, review and feedback-related service providers, and marketing, advertising, and communications service providers.

Disclosure to Law Enforcement

Under certain circumstances, Cool Season Heating & Cooling may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Cool Season Heating & Cooling may disclose your Personal Information in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Cool Season Heating & Cooling
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Corporate Relationships

We may disclose your information to our group of companies, affiliates, and subsidiaries in accordance with this Privacy Policy. We may also disclose your information in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Rights for California Residents

The California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (CCPA), effective January 1, 2020, may afford rights to our users and customers who are California residents. For example, California residents may have a right, following a verifiable request, to:

(1) access—twice in a 12-month period, free of charge—the categories and specific pieces of personal information Cool Season Heating & Cooling has collected about the user, the categories of sources from which the personal information is collected, the business purpose for collecting the personal information, and the categories of third parties with whom Cool Season Heating & Cooling shares personal information, for the 12-month period prior to the request; and

(2) delete personal information under certain circumstances.

Such requests may be made by submitting a verifiable consumer request by:

• Calling us at (404) 416-6770
• Sending us a request through our Contact Us form here: coolseasonhvac/Contact

Cool Season Heating & Cooling does not discriminate against our users and customers on the basis of their exercising any of their rights afforded by the CCPA, which is further in accordance with California residents’ rights under that title.

For your protection and security, we will verify your identity using information you have previously provided to us, or other information that is specific to you. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and provide you notice of such modifications, as appropriate. For example, we may send you an email address, or provide an indication in our Privacy Policy by updating the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.